FAQs
General FAQs such as system requirements & GDPR
By Clare and 2 others3 authors24 articles
- How to create, edit and complete tasks in your task list🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Adding, editing and completing tasks in the task list.
- How to update date and time display🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - You can choose whether you would like to view 12-hour or 24-hour times in Dentally
- How Dentally backs up your data🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - All you need to know about Dentally's data backup and security
- How to use the internal practice chat🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Turn on chat (for non-urgent internal messages)
- How to remove/delete a template🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How can I remove a template so it no longer shows in the template list
- How to check if your device/system can run Dentally🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - The optimal system requirements for running Dentally on Windows and Mac
- Dentally Toolkit🇦🇺🇬🇧🇨🇦🇮🇪 AU, UK, CA, ROI - Are you getting started on your Dentally journey?
- How to set up your practice details🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Setting up/amending your dental practice settings
- How to access Dentally on your computer🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How to run Dentally, including using Google Chrome and how to log into the software.
- How to manage migration🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Migration of your data to Dentally from an existing patient management system
- How to access and manage your practice /personal task list🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Where to find the task list, how to filter the list, and where you'll see notifications about tasks.
- How to store data and comply with GDPR in Dentally🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How Dentally works with GDPR - marketing consent, patient consent, the right to be forgotten
- How to export your data🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - What to do if you are a current or former Dentally customer needing to export your entire database
- How to access Dentally Sandbox🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How to access and use Dentally Sandbox
- How to get your CPD certificate after completing Dentally training🇬🇧🇮🇪 UK/ROI only - Gaining a CPD certificate after completing Dentally training
- How to log in and out of Dentally🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Login and logout best practice
- How to use the Dentally dashboard🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - The information you can view at a glance in your dashboard
- What to do if you are locked out of your Dentally account🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Troubleshooting when locked out of your account
- How to change your Dentally password🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How to reset your Dentally password, what to do if you forget it, and understanding specifications.
- How to manage your personal Dentally preferences🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Managing your account, address, image, two-factor authentication, password, preferred phone numbers
- How and when you can request detailed user session audits🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How to request detailed user information
- How to add and edit specialisms🇬🇧🇮🇪 UK/ROI only - Add your specialisms and special interests, and edit them in your settings
- Using webhooks in Dentally🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - How to manage webhooks in Dentally
- What to do if Dentally is running slowly🇬🇧🇮🇪🇦🇺🇳🇿🇨🇦 UK/ROI, APAC, CA - Troubleshooting tips for when Dentally is running slowly or not working as expected