š” Top tip: Did you know you can search for a patient by their NHS number in Dentally? Simply type a % symbol, followed by the patient's NHS number, and select them from the dropdown.
When a treatment plan in Dentally has completed NHS work, you can raise an NHS claim from it.
This means that treatment plans can contain NHS work and work from other payment plans such as Private.
Each treatment plan can only have one NHS claim associated with it, so when all of the NHS work is completed, just click the 'Submit Claim' button and follow the process through to send it for payment.
For NHS England, Wales and Northern Ireland, the claim is queued for one hour so you can make any last changes before it is sent. After that hour, Dentally sends it automatically and the status changes to Submitted. For NHS Scotland, the claim is sent almost immediately and does not stay queued for an hour. Once Submitted, a Scotland claim is locked until Practitioner Services respond.
When the Claims Processing department has accepted the claim for payment, you will receive a notification and the claim will be marked as Completed. This means that it has been included on your daily schedule and no further action is required.
The 'NHS' tab in the patientās records will show any NHS claims raised from treatment plans for this patient.
The 'View Treatment Plan' button will open the Treatment Plan that the claim has been raised from.