💡 Top tip: You may need to resubmit NHS claims to correct any validation errors highlighted in responses from the NHS. Resubmitting an NHS claim allows for you to make corrective changes to the claim, so that it can be submitted again. It's important that you read and action responses swiftly and on a regular basis. Refer to the NHS for guidance on what errors mean.
How do I resubmit an NHS claim?
If you submit an NHS claim and then realise you need to make changes within an hour of submitting, you can change the status to 'Cancelled' to halt the process and make changes. It should then be submitted again after. You can only do this if you have the 'Can change NHS claim status' permission enabled.
After an hour, submitted claims cannot be cancelled. If you need to change the claim (for example, if it was returned with an error), you will need to resubmit it.
Locate the original claim in the patient’s 'NHS' tab and re‑open the treatment plan from there.
Claims that have been sent, or have attempted to send, and are showing one of the following statuses, can be resubmitted directly from the treatment plan:
Error
Received
Invalid
Completed
Queried
In this instance, resolve the issue (eg. address whatever caused it to be marked as an error, or edit any information which is no longer correct) and click 'Submit' in the treatment plan as normal.
If the claim has already been processed, we will automatically submit the new claim as a replacement for the original submission. We will also automatically handle whether a replacement marker needs to be added.
Withdrawing the claim (NHS EN/WA only) is a different process, and is only required where a claim is no longer required for the treatment plan (eg. if it was sent for the wrong patient).
💡 Top tip: Did you know you can search for a patient by their NHS number in Dentally? Simply type a % symbol, followed by the patient's NHS number, and select them from the dropdown.