What to do with a 'No significant treatment' error on a claim?
This error means the claim youâre trying to submit doesnât include any valid NHS treatment that can be verified.
How you resolve this depends on the scenario:
If youâre submitting an NHS Scotland capitation claim
Capitation claims donât require treatment to be charted in the same way.
Check that the patient is set up correctly as a capitation patient.
If needed, review local claiming requirements for capitation submissions with your local NHS team before attempting to resubmit.
If the treatment code isnât recognised as NHS treatment
The code used may not be valid for NHS claiming.
Open the patientâs chart and review the treatment item used
Update the treatment item to a valid NHS treatment code
Then try and resubmit the claim
If the treatment is marked as Private instead of NHS
Only NHS treatments are included in NHS claims. If the treatment items
Open the treatment plan item
Check the âPayment planâ
Change the treatment from Private to NHS where appropriate
Save your changes and resubmit the claim
If youâve checked the above and still see the error, review the full treatment chart to ensure at least one valid NHS item is present before submitting.