What to do if i get a 'No significant treatment on a claim' error
This error means the claim doesn’t include any valid NHS treatment that can be submitted.
This usually happens for one of the following reasons:
The treatment item used isn’t recognised as an NHS treatment in it's clinical data settings.
The treatment has been marked as Private instead of NHS on the treatment plan
There are a couple of ways to action these scenarios and resolve the error:
Check the treatment code used is recognised as NHS
The treatment item may not be set up correctly for NHS claiming.
Go to 'Settings' > 'Treatments & Plans'
Under 'Details' - scroll down to the 'NHS options'
Confirm the treatment has an NHS UDA band set (if applicable), and Treatment Category set.
Save any changes and resubmit the claim
Check the treatments payment plan is set to NHS
Only NHS treatments are included in NHS claims.
Open the treatment plan
Untick any completed items
Change the 'Payment plan' from Private to NHS
Re-complete the treatment
Resubmit the claim
If you’re still seeing this error, review all charted items to ensure at least one valid NHS treatment is present before submitting.
For NHS Scotland guidance, take a look at the relevant support article.