How do I turn off two-factor authentication (2FA) on my own account?
🚨 Important: We do not recommend turning off 2FA. For the most secure experience possible, every user should have this set up on their account.
Go to 'User Actions' > 'My Account' > 'Security'.
Scroll down and choose 'None' at the bottom of the 2FA settings.
Enter your password and click 'Disable 2FA'.
How do I turn off two-factor authentication (2FA) for a locked-out user?
🚨 Important: Only the practice owner is able to disable 2FA for a locked-out user.
Go to 'Settings' > 'Users'
Find the locked-out user and click the edit icon
Find the 'Security' section
Click the red lock icon
Enter your password to disable 2FA.
Why use two-factor authentication?
Dentally prioritises the security of your data. Adding 2FA ensures:
Increased protection: Provides a second layer of security beyond your password.
Prevention of unauthorised access: Even if your password is compromised, your account stays protected.
Flexibility for remote work: Keeps your data secure whether you're working in the office or remotely.