🚨 Important: Kiosk is currently only optimised to support single waiting rooms.
What is Kiosk?
When a patient arrives at the practice for their appointment, they can use a tablet device to check in and confirm their arrival. This feature is known as Kiosk, and is available if your plan is Essentials/Pro (UK) or Advanced/Advanced+ (CA/APAC), or if you are currently using the iPad app.
📝 Please note: This is different from Concierge, which allows patients to complete forms on a tablet upon arrival in the practice.
Kiosk allows you to:
Streamline and automate your check-in process
Free up your reception team to focus on other tasks
Strengthen your digital-first patient experience
In order to use Kiosk effectively to allow your patients to check in digitally, take a look at:
💡 Top tip: Kiosk works well in combination with Concierge, providing a seamless arrival experience for patients and reducing your admin burden. Patients can check in using a Kiosk device on arrival - if they have outstanding forms to complete, they will be signposted to reception, where they can use a Concierge device to complete them digitally.
![Screen Recording 2025-10-21 at 11.41.40.mov [video-to-gif output image]](https://downloads.intercomcdn.com/i/o/wtdirgpx/1814191007/546f53b8ee572d0204c752d94796/ezgif-5f1a5a23c6edce.gif?expires=1773222300&signature=92a33baca5a8aa40826ccf82fde9b089f0f9aca224404b2f6c79841061810e83&req=dSgmEsh3nIFfXvMW1HO4zaM%2F%2BQiP5E%2BXz7Aeh%2BNXp%2FyM4tfxloB2KuzI8efa%0AtVSdnDynKQIhxHGtv%2F0%3D%0A)