šØ Important: This report is currently being rolled out and is not yet available to all users. If you cannot see it, it will be coming to you soon.
What is the NHS Contract Performance report?
The NHS Contract Performance report gives NHS Wales practices a financial view of progress against a contract's annual target. Use it to:
See how much of the trackable contract target has been claimed.
Check whether delivery is Ahead, On track or Behind.
Compare contract sub-targets by category.
Review each practitioner's allocation and progress.
Dentally currently tracks Care Packages, Urgent Care and New Patient Assessments in this report. Other Welsh contract categories can form part of your contract configuration, but they do not contribute to the reported figures until Dentally can track them.
š Please note: The report is a performance guide based on NHS claim data held in Dentally. Data refreshes every 24 hours, so recent claims or status changes may not appear immediately. Check the Last updated time at the bottom of the report.
How do I access the report?
Go to 'Reports'.
Under 'Financial', select 'NHS Contract Performance'.
Select the NHS contract you want to review.
The page opens with the heading NHS Contract Performance. The report uses the current configured contract financial year. If the next financial year has been configured but has not started, Dentally continues to show the most recent year that has started.
If your practice is multi-site and the contract covers more than one site, use the site selector to choose which site to review.
The report is available to:
Practice managers and administrators with permission level 3 or above.
NHS-enabled practitioners with permission level 2, who can view only their own performance.
Managers and administrators can use the practitioner filter to select All practitioners or one practitioner. Practitioners open on their own figures when their account is linked to an active practitioner.
What do the summary cards show?
Trackable contract target
The annual target represented in this report. For NHS Wales, this is the portion of the annual contract value assigned to the claim categories that Dentally currently tracks.
On a multi-site practice with a practice-wide contract, the card also shows the Trackable site target for the selected site.
Claimed
Shows:
How much has been claimed against the trackable target.
Average delivery per month.
The Ahead, On track or Behind badge compares current delivery with the expected position for this point in the year.
The report includes claims with a status of Submitted, Received, Queried or Completed. Claims without an ACV contribution, and claims in other statuses, are not included.
Remaining
Shows the amount still needed to reach the trackable target, the monthly delivery required, and the contract end date.
If delivery exceeds the target, the remaining amount stays at Ā£0.
How does each claim contribute to the figures?
Each Care Package claim contributes its ACV contribution: the value the claim counts towards your Annual Contract Value. This follows how NHS Wales counts contract delivery, so it is not the same as the fee your practice collects.
A claim's contribution is made up of:
The care package fee for the treatment claimed.
Plus any NHS laboratory fees that the NHS funds for that claim.
The expected patient charge is not added to the contribution, whether the patient is charge-paying, exempt or partially remitted.
The 'NHS Activity' report uses the same ACV contribution for Care Package claims.
For example, with a care package fee of Ā£50 and an expected patient charge of Ā£25:
A charge-paying, fully exempt or partially remitted patient contributes Ā£50 when there is no NHS-funded laboratory fee.
A fully exempt patient with Ā£100 of NHS laboratory fees contributes Ā£150 (Ā£50 package + Ā£100 labs).
A charge-paying patient with Ā£100 of NHS laboratory fees contributes Ā£50, because the patient pays the laboratory fee.
A patient with a Ā£75 partial remission and Ā£100 of NHS laboratory fees contributes Ā£100: the Ā£25 patient charge is covered first, leaving Ā£50 of remission towards labs, so Ā£50 of the lab counts with the Ā£50 package.
A patient with a Ā£30 partial remission and Ā£100 of NHS laboratory fees contributes Ā£145: the Ā£25 patient charge is covered first, leaving Ā£5 towards labs, so Ā£95 of the lab counts with the Ā£50 package.
Private laboratory upgrades do not increase the contribution.
How do I read the contract sub-targets?
The Contract sub-targets table shows each category that Dentally can track.
Category - The tracked claim category.
Type - Shows Tracked % for categories Dentally tracks.
Contract Target - The percentage of the full annual contract value allocated to that category.
Submitted - The percentage of that category's annual target delivered so far.
Status - Whether delivery is Ahead, On track or Behind for this point in the year.
A result within 5% of the expected position is On track. More than 5% above is Ahead and more than 5% below is Behind.
How do I read performance by practitioner?
The Performance by practitioner table appears when All practitioners is selected. It shows:
Contract allocation - The percentage of the trackable contract target assigned to the practitioner.
Target - The practitioner's allocated annual target.
Submitted - Their claim contribution so far.
Remaining - The amount left to meet their target.
Progress - Their submitted value as a percentage of their allocated target.
Status - Their progress compared with the expected position for this point in the year (Ahead, On track or Behind).
If practitioner targets have not been configured, Dentally divides the target equally across practitioners and displays a message. Select Set targets in the message to set custom allocations.
How do I use the contract delivery chart?
The Contract delivery chart compares cumulative delivery across the contract year:
Target shows the expected cumulative delivery line.
Actual shows the cumulative value of included claims.
Select All to see all tracked categories together, or select Care Packages, Urgent Care or New Patient Assessments to narrow the chart.
š” Top tip: The claim-category buttons change the chart only. The summary cards and tables continue to show the full selected contract or practitioner view.
Hover over the chart to compare the target and delivered values for a specific date.
Why can't I see data?
No NHS contracts found
Only active NHS contracts available to your practice locations appear. Ask an administrator to check the contract under 'Settings' > 'Practice Settings' > 'NHS' and make sure it is active and linked to the correct location.
No target set
The selected contract needs a configured annual target for the relevant financial year. A user who can manage NHS contracts can select Edit contract to add a target from the report.
I can't see the report
Check that:
Your practice is configured for NHS Wales and has access to NHS Contract Performance.
You have permission level 3 or above, or you are a permission level 2 user linked to an NHS-enabled practitioner.
You have access to the location associated with the contract.
Recent claims are missing
Check the Last updated time and allow up to 24 hours after a claim or status change. The report includes Submitted, Received, Queried and Completed claims that have an ACV contribution.
Which NHS report should I use?
Use NHS Contract Performance to monitor the tracked financial contract target, expected pace, claim-category sub-targets and practitioner allocations.
Use the 'NHS Activity' report for a high-level view of activity by treatment-plan completion date. Care Package ACV contributions in that report follow the same rules as above.
Use the 'NHS Claims' report to review individual claims, statuses and actions.
For help adding or editing contracts, see How to use your NHS practice settings.