Using webhooks in Dentally

Webhooks allow Dentally to automatically send updates to another system whenever information changes in your practice data.

This means you can keep external tools, such as CRMs, reporting platforms, data warehouses or custom integrations updated in real time without needing to repeatedly check the API for changes.

When an event happens in Dentally, such as a patient being updated or an appointment being deleted, Dentally sends a secure notification to a URL you configure.

This notification includes details about the change in a structured format (JSON), allowing your external systems to react automatically. For example, you could use webhooks to:

Only users with administrator-level access in Dentally (Permission Level 4) can manage webhooks.

Webhooks can be managed in Settings → Developer → Webhooks

You can choose which events a webhook should listen for.

Dentally currently supports webhook notifications for the following records:

You can also subscribe to all supported events if you want to receive every available notification.

If Dentally cannot successfully deliver a webhook notification, it will automatically retry the request.

This can happen if:

Dentally retries failed deliveries automatically using increasing delays between attempts.

To prevent repeated failed requests from generating unnecessary traffic, Dentally will automatically deactivate a webhook after 50 consecutive failed delivery attempts.

If this happens, you will need to review the endpoint and reactivate the webhook once the issue has been resolved.

When troubleshooting webhook issues, you can review delivery information including:

This information is available within Dentally and via the API.