If X-ray images appear grainy, overly bright or completely white in Dentally Vision, the issue is usually related to either:
Image enhancement settings
Scanner or imaging hardware configuration
Exposure or handling of imaging plates
This guide covers the most common causes and how to troubleshoot them.
Grainy images
Check image enhancement settings
In some cases, graininess is caused by image enhancement being applied in Dentally Vision.
To check the raw image:
Open the image in Dentally Vision
Locate the enhancement setting
Change the setting to No Enhancement
This displays the original image without additional processing.
Check scanner and exposure settings
If the image still appears grainy with enhancement disabled, the issue is likely related to the imaging hardware or acquisition process.
Common causes include:
Incorrect scanner configuration
Incorrect exposure settings
Hardware calibration issues
Check the scanner settings and X-ray exposure configuration with your hardware supplier if needed.
Bright or scattered images
Bright or scattered artefacts are commonly caused by issues with the imaging plate itself.
Typical causes include:
Over-exposure to X-rays
Exposure to ambient light before scanning
Damaged or worn imaging plates
How to confirm
Recover or preview the plate directly through the scanner software. If the artefact is already visible before the image reaches Dentally Vision, the issue originates from the plate, scanner or acquisition process rather than Dentally Vision itself.
Recommended actions
Review exposure settings on the X-ray unit
Avoid exposing plates to natural or bright light before scanning
Inspect plates for damage or wear
Check scanner calibration and maintenance
Completely white images
Completely white images usually indicate a scanner or acquisition failure.
Recommended checks
Confirm the plate was scanned correctly
Check the scanner connection and status
Verify the scanner software is functioning correctly
Attempt to reacquire the image
For devices such as PSPIX scanners, contact your hardware supplier for additional troubleshooting if the issue continues.
Disabling automatic enhancement during acquisition
If you prefer to work with raw images by default:
Open the image acquisition settings
Set Apply Enhancement to Not Enhanced
This prevents enhancement being automatically applied to newly acquired images.
💡Please note - This only affects future images. Existing images will not be changed.
Preventing future image quality issues
To help avoid recurring image quality problems:
Regularly maintain and calibrate scanners and X-ray hardware
Follow manufacturer guidance for plate handling
Avoid exposing plates to ambient light before scanning
Review exposure settings regularly
Disable automatic enhancement if raw images are preferred