If an image does not appear in Dentally Vision after scanning with VistaScan, you may still be able to recover it using either VistaEasy or VistaSoft.
Before recovering the image, start a new acquisition in Dentally Vision using the same image type that was originally scanned.
For example:
Recovering two bitewings → select 2BW
Recovering a PA → select PA
Recovering an OPG → select OPG
This ensures the recovered image can be assigned correctly.
💡 Top Tip: If after following the below, the image does not appear in Image Recovery, there may have been an issue during processing. Contact your hardware supplier if needed.
Recovering images using VistaEasy
Step 1 – Start image acquisition
Open the patient in Dentally Vision
Select the correct imaging procedure
Select Proceed to acquisition
Once the VistaScan window appears and shows Device ready, continue to the next step.
Step 2 – Open image recovery
Select the spanner and cog icon on the right-hand side of the window
Select the Image Recovery icon
Step 3 – Recover the image
Select the patient from the list
Review the available images and confirm the correct image using the preview and timestamp
Select Transfer Images
The recovered images will open in a new window.
Select the Save all marked images circular button in the top-left corner. The images will then transfer back into Dentally Vision, ready to assign and upload.
Recovering images using VistaSoft
Step 1 – Start image acquisition
Open the patient in Dentally Vision
Select the correct imaging procedure
Select Proceed to acquisition
Once the VistaScan acquisition window appears, continue to the next step.
Step 2 – Open the image cache
Select the Image Cache icon in the VistaSoft window.
Step 3 – Recover the image
Select the patient from the list
Browse the available images
Confirm the correct image using the preview and timestamp
Tick the required image(s)
Select Transfer to third-party application
The images will then appear in Dentally Vision, ready to assign and upload.