Setting up PIN support for your Intraoral camera
PIN support allows your intra-oral camera’s Capture or Freeze Frame button to work correctly when acquiring images in Vision. Follow these steps to install it:
Step 1 - open Acquisition Agent 'Preferences'
Right-click the 'Acquisition Agent' icon on your Windows taskbar.
or open the Acquisition Agent on Mac and click the top left menu under 'Acquisition Agent'
Select 'Preferences' from the menu.
Step 2 - install PIN support
In the 'Preferences' window, click the 'Install PIN Support' button.
Step 3 - confirm device installation
A Command Prompt window will open. You’ll be prompted to confirm which devices to install PIN support for.
Press Y (then Enter) for any devices that are your camera.
Press N (then Enter) for any devices that are not cameras.
📝 Please Note - The camera may appear under its brand and model name (e.g., Sopro 717) or a generic name such as USB Video Camera.
Step 4 - complete the installation
When you see the message confirming the installation, press 'Enter' to finish.
Step 5 - enable the still pin setting
Back in the Acquisition Agent 'Preferences', make sure the tick box labelled
“Use still pin with Generic Camera” is ticked.
Step 6 - restart Chrome
Finally, restart your PC to complete the PIN support installation.
Allowing camera access in Dentally Vision
Once PIN support is installed, your camera needs the correct browser permissions to work with Dentally Vision. If you see a message such as “Chrome does not have permission to use your camera” when trying to capture an intra oral photo (PHOTOIO procedure in Vision), follow these steps:
Update Chrome camera permissions
Click the camera icon in the Chrome address bar (to the right of the URL).
Select ;Always allow Dentally to access your camera'.
Click 'Done'.
If you don’t see a camera icon:
Click the padlock or site information icon to the left of the URL.
Choose 'Site settings'.
Locate the 'Camera' permission and change it to 'Allow'.
Close the settings tab.
Once permissions are set, either:
Click Reload when prompted, or
Restart Chrome manually (close Chrome and re-open) for these changes to take affect.
Your intra-oral camera should now be ready to use in Dentally Vision. If you encounter any issues start a support chat with our team and we will be happy to help.