When to update your Acquisition Agent
Users will automatically gain access to all features and improvements in a new Dentally Vision release, except those marked as ‘AA Update Required’ in the latest technical changelog. To benefit from these specific improvements, you must update the Acquisition Agent (AA). However, even without updating the AA, you will still enjoy all other updates and enhancements. For details on each version, you can download and review the changelog on the help centre here.
Follow the below instructions to update your Dentally Vision Acquisition Agent on the relevant machine, remember each computer you use dentally vision on will need this update. You will find instruction for both Mac and Windows below 👇
Updating on a MAC 🍎
Follow the video or see the written instructions underneath.
Instructions for MAC update:
Open the Acquisition Agent
Click on the Acquisition Agent in the top left of your mac
Open the Settings
Click on 'Check for updates'
If an update is needed, you will be prompted to either 'remind me later' or 'Download and install'
Click 'Download and Install'
When prompted click 'Install' and Enter your credentials.
Click 'Ok' when prompted for file access.
If prompted again enter your credentials.
Was installation is complete click 'Close'
Updating on Windows 🪟
Follow the video or see the written instructions underneath.
Instructions for Windows update:
Right-click the Acquisition Agent in your toolbar
Click on 'Check for updates'
If an update is needed, you will be prompted to either 'remind me later' or 'Download and install'
Click 'Download and Install'
The installation will automatically start in the background once the download is complete.
If prompted at any point during the update, you must enter your windows admin credentials to successfully complete the installation.
🚨 What to do if my upgrade fails on a windows machine? Follow the instructions here in our FAQ's