Downloading the Acquisition Agent
To acquire images with Dentally Vision you must have the Acquisition Agent downloaded and installed on the machine you are using to acquire the image.
🚨 Important - You must install the acquisition agent on each computer that you want to use to acquire images.
Level 4 users can download the installation files from the 'Sites' setting page. Navigate to 'Settings' > 'Sites' > 'Features'
Alternatively, you can download the relevant file below, make sure you download the correct one for your operating system!
Where the Acquisition Agent is either not installed or not running on the machine, you will see the follow error appear when trying to Acquire images.
Installing on a Mac OS
To install the Acquisition Agent on a Mac
After downloading from above, right-click and choose 'Open' to run the Acquisition Agent Installer.Pkg."
If the Destination select screen appears, select the disk where you want to install the program. Then, click 'Continue'.
If the system prompts you to do so, enter your MacOS Username and Password, and then, click 'Install Software' click 'Close' once complete.
📝 Please note - After installation, the acquisition agent starts automatically. The first time the acquisition agent starts, it will need ~120 seconds to finish its configuration. When the acquisition agent icon stops bouncing, the configuration is complete 🎉
After the initial configuration is complete, we want to make sure it is set to open automatically when logged in.
Right-click the Acquisition Agent icon on the dock
Click on 'Options'
If 'Open at Login' isn't already selected click on this to enable it.
We then recommend restarting the computer to finish the required setup.
Troubleshooting errors
If an error with the message 'Acquisition Agent Installer.pkg can't be opened because Apple cannot check it for malicious software' appears as shown below ⬇️
You should complete the following steps to troubleshoot and resolve the issue:
Navigate to 'Settings' on your Mac
On the 'General' tab, click the lock icon.
If you are prompted to do so, enter your MacOS Username and Password, and then click Unlock.
Select 'Privacy & Security' in 'Settings'
Under 'Allow apps downloaded from', select 'App Store and identified developers'.
Then carry on install as per the instructions above.
📝 Please note: The error message needs to be open to see the lock icon in the general tab.
Installing on a Windows OS
Prior to installing the acquisition agent you should verify that the Microsoft .NET 4.0 framework is installed. If .NET 4.0 is not installed, you must install it before you attempt to install the Acquisition Agent.
If you are unsure how to check this please speak with your practices IT support first.
To install the Acquisition Agent on Windows
Right-click and run the Acquisition Agent Installer. Exe as administrator.
When prompted, click 'Yes' to allow changes to be made to your device, then click 'Next'.
If prompted, on the 'Choose Components' screen, leave 'Acquisition Agent' selected, and then click 'Next'.
On the 'Choose Install Location' screen, leave the default 'Destination Folder' selected, or click Browse to select a different location. Then, click 'Install'.
On the completion screen, click 'Finish'.
After installing the acquisition agent, you can install the drivers for your acquisition devices and change the default settings of the acquisition agent if needed.
Should you need further assistance our team is always available via Support Chat.