Once downloaded, follow these instructions to install the Acquisition Agent on your desired machine.
Installing on a Mac OS
To install the Acquisition Agent on a Mac...
Right click and choose 'Open' to run the Acquisition Agent Installer.Pkg."
Troubleshooting errors...
At this stage if an error with the message 'Acquisition Agent Installer.pkg can't be opened because Apple cannot check it for malicious software' appears as shown below ⬇️
You should complete the following steps to troubleshoot and resolve the issue:
Select Security & Privacy
On the General tab, click the lock icon.
If you are prompted to do so, enter your MacOS Username and Password, and then click Unlock.
Under Allow apps downloaded from, select 'App Store and identified developers'.
📝 Please note: The error message needs to be open to see this option.
Once these steps have been followed you can go back to your initial error message and carry on installing.
Click 'Open' on your initial error, then follow the prompts, and the acquisition agent installer will start.
If the Destination Select screen appears, select the disk where you want to install the program. Then, click 'Continue'.
If the system prompts you to do so, enter your MacOS Username and Password, and then, click 'Install Software' click 'Close' once complete.
📝 Please note - After installation, the acquisition agent starts automatically. The first time the acquisition agent starts, it will need ~120 seconds to finish its configuration. When the acquisition agent icon stops bouncing, the configuration is complete 🎉
After the initial configuration is complete, we want to make sure it is set to open automatically when logged in.
Right-click the Acquisition Agent icon on the dock
Click on 'Options'
IF 'Open at Login' isn't already selected click on this to enable it.
We then recommend restarting the computer to finish the required setup.
Installing on a Windows OS
Prior to installing the acquisition agent you should verify that the Microsoft .NET 4.0 framework is installed. If .NET 4.0 is not installed, you must install it before you attempt to install the Acquisition Agent.
If you are unsure how to check this please speak with your practices IT support first.
To install the Acquisition Agent on Windows...
Right click and run the Acquisition Agent Installer. Exe as administrator.
When prompted, click 'Yes' to allow changes to be made to your device, then click 'Next'.
If prompted, on the 'Choose Components' screen, leave 'Acquisition Agent' selected, and then click 'Next'.
On the 'Choose Install Location' screen, leave the default 'Destination Folder' selected, or click Browse to select a different location. Then, click 'Install'.
On the completion screen, click 'Finish'.
After installing the acquisition agent, you can install the drivers for your acquisition devices and change the default settings of the acquisition agent if needed.
Should you need further assistance our team is always available via Support Chat.