Overview and Troubleshooting
How to understand recall markers and the 'Recalls' tabHow to use the 'Recalls' tab to keep track of a patient's recalls using the recall markers in their patient record.
What to do when recalls are not sending as expectedTroubleshooting issues when recall communications are not sending to patients as expected.
How patients gets picked up for recallsWhen and why patients get picked up for recalls and recall workflows.
Which appointment types will trigger recallsWhich types of appointment will trigger a recall, and how to customise them.
How to measure your pre-booking rateMeasuring your pre-booking rate to understand where you can improve your recall workflows.
How to understand recall flagsUnderstanding what recall flags are, what they mean and when they appear.