Overview and Troubleshooting
How to understand recall markers and the 'Recalls' tab🇮🇪🇦🇺🇨🇦🇬🇧 IE, AU, CA, UK - How to use the 'Recalls' tab to keep track of patients' recalls using recall markers in the patient record
What to do when recalls are not sending as expected🇬🇧🇨🇦🇮🇪🇦🇺 UK, CA, IE, AU - Troubleshooting issues when recall communications are not sending to patients as expected.
How patients gets picked up for recalls🇦🇺🇮🇪🇨🇦🇬🇧 AU, IE, CA, UK - When and why patients get picked up for recalls and recall workflows.
Which appointment types will trigger recalls🇮🇪🇦🇺🇨🇦🇬🇧 IE, AU, CA, UK - Which types of appointment will trigger a recall, and how to customise them.
How to measure your pre-booking rate🇨🇦🇬🇧🇮🇪🇦🇺 CA, UK, IE, AU - Measuring your pre-booking rate to understand where you can improve your recall workflows.
How to understand recall flags🇬🇧🇨🇦🇮🇪🇦🇺 UK, CA, IE, AU - Understanding what recall flags are, what they mean and when they appear.