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How to troubleshoot my Worldpay terminal
How to troubleshoot my Worldpay terminal

When troubleshooting problems with your Worldpay terminal, you should follow the guidance here before reaching out to the support team.

Amber Morris avatar
Written by Amber Morris
Updated over a month ago

Error when attempting to send payment

If you see the Henry Schein login screen when you are trying to send a payment to your Worldpay terminal you should"

  • Make sure you are NOT using an incognito browser to process your payments.

  • If using Chrome, check your browser settings to ensure you are not blocking third party cookies:

    • Click the three dot menu in the top right of your browser, navigate to, Settings > Privacy and security > Third-party cookies > and Enable 'Allow third-party cookies'

If you cannot see these options, get in touch with support for further assistance.

πŸ“ Please note: Additional troubleshooting guides provided by Worldpay can be found at the following links:

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