Skip to main content
All CollectionsIntegrationsImaging
How to clear a patient's Bridge ID
How to clear a patient's Bridge ID

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฎ๐Ÿ‡ช UK, AU, CA, ROI - Rectify the situation if a patient has been accidentally assigned the wrong Bridge ID

Amber Morris avatar
Written by Amber Morris
Updated over a month ago

๐Ÿšจ Important: You should only follow this guide if the images that are opening through the imaging bridge are assigned to a different patient.

How to clear the Bridge ID

  • Navigate to the patients 'Details' screen.

  • Click the '+' button next to the Bridge IDs label in the patient details page.

  • From here you can remove the ID you previously confirmed as being correct using the 'Delete' trash can icon ๐Ÿ—‘๏ธ.

  • When you next go to launch the imaging bridge it will reactivate the prompt where you can choose 'No' and it will assign the patient a new folder instead.

Why would I need to do this?

If you see the overlap prompt when opening the bridge and have accidentally said yes when prompted to the images being correct when actually they are assigned to a different patient.

overlap prompt when bridge id clashes with another patient in the system

You will need to clear the bridge ID assigned so you can force the prompt to show again, you can then choose 'No' when prompted instead to create a new empty folder fr the patient.

Did this answer your question?