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How to locate an archived patient?
How to locate an archived patient?

Struggling to find an archived patient, Cant find an old patient.

Amber Morris avatar
Written by Amber Morris
Updated over a week ago

Locating an archived patient

Once a patient has been archived, you can find their records using the search bar, by adding an asterisk (*) at the front of your search criteria (name, mobile number or DoB).

Finding the source patients of a merge

In the case where you have merged two records and are unsure of the name of the record merged from, you do the following to locate the 'source' patient:

  • Each merged patient will have a note to say who it was merged with. Make note of the ID from here.

  • Search for that patient's ID in the 'Patients Report'.

  • Clicking on the Patient in the 'Patient Report' will open the archived patient record.

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