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How to refund an online payment made via Stripe
How to refund an online payment made via Stripe

๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ฎ๐Ÿ‡ช CA, AU, UK, ROI - How to refund or cancel an online payment made through Stripe.

Hebe Neate-Clegg avatar
Written by Hebe Neate-Clegg
Updated over a week ago

How do I refund or cancel a payment made online via Stripe?

This can be done in the same way as other payment refunds - there are a number of ways this can be done, so take a look at our handy guide above to process refunds.

If the patient cancels their appointment, the deposit remains in their account to be either refunded or used on a future appointment, and the 'Appointments' tab shows the cancelled appointment.

๐Ÿ’ก Top tip: If a patient requests a refund, we do not recommend deleting the payment from Stripe or Dentally as this will leave no paper trail on the payment or the refund to the customer.

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