💡 Top tip: This article explains what each appointment status means - to learn more about how to update an appointment status, read our helpful guide here.
What does the status mean on a patient's appointment.?
Appointment status refers to the stages of the patient's appointment journey in the practice. The status of a patient who has an appointment is shown in the top right corner of the appointment in the calendar as a P, C, clock ⏰, S or tick ✅.
By default, an appointment is marked as 'Pending' when first booked, but you can choose a different status when booking the appointment if you wish.
The status can be:
Pending - The appointment has been booked but the patient has not yet confirmed they will be attending.
Confirmed - The patient has confirmed they are attending the appointment eg via phone/text.
💡 Top tip: By getting patients to confirm in advance, you'll help to reduce FTAs.
Arrived - The patient has arrived in the practice, and is waiting for their appointment.
When the patient is marked as 'Arrived', the practitioner they are seeing will receive a notification that they are here, and their name will appear in the virtual 'Waiting Room'.
In Surgery - The clinician has marked the patient as in the surgery and will start treatment.
Completed - The clinician has finished the patient's treatment, charged any fees, created an estimate/consent form and created any continuing treatment appointment if they are returning for further work.
The symbols appear in the top right corner of the patient's appointment in the calendar.
The appointment status can be seen on the calendar, on the top right hand side of the appointment. Showing the patient has moved to the next stage by changing the appointment status can be done in several ways.