Can I customise my email domain for my practice?
If your pricing plan allows you to customise your email domain, you can manage this in your practice settings.
From here:
In the 'Custom Email Domains' section, you will see any existing email domains you have set up.
To create a new one, select 'Register New Domain'.
You must use a subdomain. Your IT provider or website host company will be able to help you with this - please contact them directly to set this up, and then enter it into the box here.
The domain you have entered will now display in your list, with the status 'DNS Verification' - this means it is waiting to be verified.
Click this 'DNS Verification' status - it will confirm that it can take up to 48 hours to verify.
📝 Please note: You should not include the actual words "Name" and "Value" when copying your details. Just copy everything after the colon.
If the information below does not make sense to you then please get your DNS provider to complete the information below and ensure your website host or IT provider follow the steps provided. Each DNS provider is different so it is important you contact yours first as well as your website provider to ensure these stages are completed correctly.
💡 Top tip: You can verify your DNS details using publicly available DNS lookup tools - these are easy to find via Google and other search engines.
Once verified you will notice a box that says Email addresses can be figured on the site settings page click the button and select the site you wish to view. Scroll down to the bottom of the page where you will see the Dentally Email section. Select the drop-down menu where you will now be able to view the verified customised Email Address. See below.
You can now in the Mailbox section edit the name to whatever you wish it to be. Once you hit save you are all done and everything is set.
Note: If a multi-site practice you can, if you wish, have a personalised email address in one practice and default in another. The more email domains you register with your DNS provider the more options you will have in the domain dropdown menu.