Error Explained
You do not have a valid PIN for your practitioner inputted into Dentally. This means you will be unable to submit NHS claims.
How to Resolve
Check the performer's PIN is correct on Compass. If it is then add it to Dentally.
To do this go to Settings > Users > Practitioners > fill in Performer PIN
If you wish to resubmit a claim once your PIN is valid then simply hit submit again on the desired claim. Be sure to fill out all right boxes, check declarations and submit.
For more help with Invalid performer PINs, take a look at our support docs:
Additional NHS Claim Error support documentation
For additional support documents showing you how to resolve common NHS Claim errors, please see below
Dealing with NHS Claim Problems - This is an overview of claim errors
Specific NHS Claim Errors
NHS Scotland Specific Errors