Error Explained
You do not have a valid PIN for your practitioner inputted into Dentally. This means you will be unable to submit NHS claims.
How to Resolve
Check the performer's PIN is correct on Compass. If it is then add it to Dentally.
To do this go to Settings > Users > Practitioners > fill in Performer PIN
If you wish to resubmit a claim once your PIN is valid then simply hit submit again on the desired claim. Be sure to fill out all right boxes, check declarations and submit.
For more help with Invalid performer PINs, take a look at our support docs:
💡 Top tip: Think the PIN looks correct on both Dentally and Compass? We would recommend reaching out to the NHS directly to give them some examples. They can check what is being sent, compared to what they have on their system, and advise accordingly.