When a claim is resubmitted, the Schedule Query Indicator will be set to 'Replace'. This is an automatic action by Dentally to inform NHSBSA that this claim is replacing the previous submitted version.

In some cases, if the claim had not been submitted successfully previously as there had been some sort of error in the claim details, you will receive a response to say they did not need the 'Replace' marker as it had not been successfully processed previously, so in effect, they had never seen it.

The best way to resolve this error is to contact the Dentally Support team. They will help to resolve this before you can resubmit the claim.

For additional support documents showing you how to resolve common NHS Claim errors, please see our additional help guides.