Inappropriate treatment code used - This error message means that there is something on the claim that is not expected.

One example of this could be the use of the 'no of AGP appointments' box on the second submission screen on a claim starting before 23/03/2020. You may only use this box on claims dating after the 23/03/20.

If it is the number of AGP appointments, check you have the correct number and continue with the submission.

If there are further errors in the submission, contact Dentally support for more help.