Error Explained
Inappropriate treatment code used -
This error message means that there is something on the claim that is not expected.
One current example of this is the use of the "no of AGP appointments” box on the second submission screen on a claim starting before 23/03/2020. You may only use this box on claims dating after the 23/03/20.
How to Resolve
If it is the number of AGP appointments, check you have the correct number and continue with the submission.
If there are further errors in the submission, contact Dentally support for more help.
Additional NHS Claim Error support documentation
For additional support documents showing you how to resolve common NHS Claim errors, please see below
Dealing with NHS Claim Problems - This is an overview of claim errors
Specific NHS Claim Errors
NHS Scotland Specific Errors