What is two-factor authentication (2FA)?
2FA adds an extra security layer to your account by requiring an additional verification step when logging in. You can choose between SMS & email codes or a third-party app (e.g., Google Authenticator) to generate one-time passwords (OTP).
With 2FA, your Dentally account is more secure, whether working from the office or remotely.
How do I set up two-factor authentication (2FA)?
Go to your 'User Actions' (By clicking on you name in the top right of Dentally) > 'My Account' > 'Security'.
Choose your 2FA method and click the 'Set up' button to the right of your chosen method.
Using SMS authentication method...
SMS: Receive a login code via SMS - required an SMS number in account settings.
Click 'Set up SMS'
Enter the code sent to your phone
Enter your current password and click 'Enable authentication'
Using Email authentication method...
Email: Sends a one-time passcode to your assigned email address upon login.
Click 'Set up email'
Enter the code sent to your email associated to your account
Enter your current password and click 'Enable authentication'
Using Authenticator app...
Auth mobile apps: Use a third-party app to generate OTPs without using SMS or emails.
Click 'Set up authenticator'.
Use a third-party app (e.g., Google Authenticator) to scan the QR code provided, or simply use your phones camera and select your preferred app when prompted.
If prompted, confirm on your device to add this code to your authenticator.
Enter the code generated in the app into the code field.
Enter your current password and complete by clicking 'Enable authenticator'.
How do I reset my password with two-factor authentication enabled?
If you request a password reset, you must enter an authentication code from your app to verify your identity during the reset password process.
How do I turn off two-factor authentication (2FA)?
🚨 Important - We do not recommend turning off 2FA/MFA on your Dentally account. For the most secure experience possible every user should have this set up on their account.
Go to 'User Actions' > 'My Account' > 'Security'.
Scroll down and choose 'None' at the bottom of the 2FA settings.
Enter your current password and click 'Disable 2FA'.
Why use two-factor authentication?
Dentally prioritises the security of your data. Adding 2FA ensures:
Increased protection: Provides a second layer of security beyond your password.
Prevention of unauthorised access: Even if your password is compromised, your account stays protected.
Flexibility for remote work: Keeps your data secure whether you're working in the office or remotely.