💡 Top tip: Remember, the internal practice chat is different from the support chat you use to ask a question to the Dentally team!
Can I direct-message my colleagues within Dentally?
The internal practice chat feature in Dentally allows you to send messages to colleagues, which will pop up on their screen instantly - even across multiple locations. If this feature is available to you within your plan, you will see a speech bubble icon in the bottom left corner of your screen anywhere in Dentally.
How do I start a new chat?
Open the chat feature by clicking the speech bubble icon in the bottom left of Dentally.
If you have messaged people previously, their names will be listed here and you can select one to start a chat. Alternatively, click '+ New direct message' and choose the team member you wish to chat with and click 'Message' next to their name.
💡 Top tip: Team members' availability status is indicated by a dot next to their name, inside the chat window. The blue dot means the user is online/currently using Dentally, while the white dot indicates they are offline.
If you are a multi-site, you can also select the location where the team member is based first.
A chat window will open in the bottom right-hand corner of your screen, showing the name of the colleague you selected.
You can then type your message at the bottom of the chat window. Once you hit send, your messages and any replies will be displayed above this.
You can minimise the chat, which will keep a tab at the bottom of your screen with the colleague's name so you can reopen it easily.
If you close the chat using the 'x', when you next open your direct messages, the colleague's name will show there - click it and the chat will reopen, displaying your previous chat history as well.
If a colleague messages you, a tab will show along the bottom with their name, and the tab will be blue.
You can add emojis by clicking the smiley face to the right of the text box.
You cannot clear or delete chat history. However, the chat history does clear automatically after 100 messages between you and that team member.