Product round-up - October 2026

Here's everything we brought to Dentally since last month's round-up. Use the table of contents on the right, or scroll to browse the whole round-up!

Practice Level 4 users can now open the ‘User Sessions’ report directly from Reports, without needing support to impersonate their account. This makes it easier to self-serve login and session history.

See a live preview of an estimate as it’s created or edited, so teams can check layout and wording before printing, emailing, or sharing with a patient. In Canada, a toggle keeps insurance details off the patient-facing document when needed. In Australia, health fund estimates only preview once the patient’s health fund card has been swiped.

Patient phone numbers are now automatically formatted using country-specific rules, improving readability and consistency across Dentally. This also includes better handling of international numbers.

UK and APAC Level 4 users can now generate their own NexGen API credentials from Settings, without needing a partner integration. This gives practices more control over connecting their own tools and reporting.

Building on document scanning, practices can now attach scanned or uploaded documents straight to a patient email, including selecting specific pages from multi-page scans and combining them into a single PDF. No more downloading and re-uploading before sending.

Document scanning and imaging rely on communication between Dentally and software installed locally, which needs Chrome’s “Apps on Device” permission enabled. If that permission has been blocked, Dentally now shows a clear prompt explaining what’s needed and how to resolve it before scanning or image acquisition begins. This should make setup and troubleshooting easier and cut down on failed scanning attempts.

The edit appointment dialog now shows the patient’s full name, including any preferred name, instead of just an icon. This makes it much easier to confirm you’re editing the right appointment when several family members appear in the same appointments list.

On England and Wales NHS claim forms, if Dentally warns that a claim is likely to be rejected, clinicians now need to confirm they've read the warning before submitting. This replaces the previous dialog with a clearer, dedicated step, so a claim can't go through without that acknowledgement.

The 'number of teeth to be restored or extracted' and 'highest sextant score' fields on Scottish NHS claims are now calculated from charting and BPE data and filled in automatically, so practices can simply validate the value instead of calculating it by hand.

If the NHS rejects a claim because of invalid contract details, Dentally now automatically suspends that contract until it’s corrected, matching how this already worked in Wales. This should prevent repeated errored claims from being queued and then needing manual correction and resubmission.

Practices can now remove a dentist's insurance certificate when they leave, so they stop appearing as a billing provider for new claims and predeterminations. Past claims and history stay intact, and certificates are managed per site for multi-site practices.

Dentally now has British Columbia and Alberta practices set up for their permanent timezone change, UTC-7 and UTC-6 respectively, taking effect from 1 November 2026. Appointments, diaries, recalls and reminders have already been migrated to stay aligned with the correct local time once the change applies. Practices don’t need to do anything.

When a carrier doesn't support multi-page predeterminations, Dentally now clearly flags the seven-item limit before you try to generate or print, instead of showing a generic error.

After a claim is reversed, practices can now resubmit and regenerate it directly, without needing to print first.

Empowers clinical teams with instant, objective radiographic insights, improving diagnostic accuracy and transforming x-rays into clear visual aids that increase patient trust and case acceptance. Now available in Canada as an add-on to your Dentally subscription. Learn more

New Zealand practices can now filter and view School Name and NHI Number directly in the Patients Report, including in exports, making it easier to plan school visits and build working lists.

ACC contributions for new New Zealand practice sign-ups are now seeded automatically from Dentally's reference database, removing the need to update around 90 services manually before go live.

Dentally has been updated to reflect the New Zealand Ministry of Health's new fee schedule and prior approval form, so practices can keep submitting claims and approvals against the latest requirements.

These updates affect features that are currently in beta testing or early rollout. They're not yet available to all practices, but here's what to expect from us over the coming weeks as these features continue to roll out across our users.

Welsh NHS practices will soon be able to track delivery against their annual contract target directly in Dentally, with claimed progress, category sub-targets and practitioner breakdowns shown against expected pace. Now in early beta with a small number of practices, with a wider rollout to single-site Welsh practices starting soon.

Practices will be able to review and book appointments for linked family members from a single patient's Appointments tab, and print a combined list of upcoming appointments for the whole household.

When a practice creates a predetermination for a patient with dual insurance, Dentally now submits to both primary and secondary carriers automatically.

Prescriptions is progressing through beta with a wider set of improvements, including favourited templates, multiple tags, simplified fields and clearer status timelines, plus dedicated workflow improvements for Australian PBS prescribing.

Canadian practices will be able to choose assignment or non-assignment directly on a claim, rather than relying on the patient's policy default every time.

A redesigned Portal booking experience is in beta with a small number of UK practices, cutting login and booking times significantly for both new and returning patients.

As always, reach out to our support team via chat in Dentally with any questions.