📝 Please note: These steps are for Australian 🇦🇺 users only - for UK/Canada 🇬🇧🇨🇦users, the steps are different.
Before creating a PBS prescription
Before creating a prescription:
You must be a Practitioner
A Prescriber Number must be added to the practitioners profile
Must be 7 characters long
Prescriptions are automatically:
Created in the practitioner’s name
Dated with the current date
How to create a PBS prescription
Open the patient record
Go to 'Correspondence'
Click 'New Correspondence'
Select 'New prescription'
The following fields will be pre-filled for you
Practitioner details
Patient details
Prescriber type
So you only need to proceed with completing the following
Pharmaceutical benefits entitlement number (numbers only)
Prescription items
Additional details
📝 Please note: Any required tick boxes on the PBS form must be completed manually after printing
How to print a PBS prescription
Click Save & Print in the top right.
A print preview will appear
To ensure correct alignment on PBS paper:
Open 'More settings' from the print preview screen
Set 'Margins' to 'None'
If margins are set to anything other then 'None' a black border may appear and the print may misalign.
📝 Please note: Dentally does not control the print settings in your browser. Chrome will default to the last applied print settings.
How to view and reprint prescriptions
Open the patient record
Go to 'Correspondence'
Click 'View' next to the prescription you want to open
For here you can:
View prescription details
Reprint if needed
When does a PBS prescription lock?
Prescription locking ensures prescriptions cannot be changed after a certain point, supporting clinical safety and consistency.
A PBS prescription is locked:
Immediately when printed, or
After 24 hours, if not printed
Whichever comes first.
What happens when a prescription is locked?
Once locked, the PBS prescription...
Cannot be edited
Cannot be deleted
Cannot be changed via direct links or API
Can still be viewed
Can still be reprinted
First print date is recorded
How to edit a PBS prescription
You can only edit a prescription before it is locked.
To edit:
Go to 'Correspondence' tab on the patient record
Click 'Edit'
Update fields
Click 'Save & Print'
📝 Please note: The 'Edit' option will not appear if the prescription is locked
How to delete a PBS prescription
You can only delete a prescription before it is locked.
To delete:
Open the prescription via the 'View' button
Click 'Delete'
Confirm the action
📝 Please note: The 'Delete' option will not appear if the prescription is locked and any deletions once confirmed are recorded in the Audit Trail.
What permissions do i need to remove PBS prescriptions?
Edit and delete permissions are available to all Level 4 users
Level 4 users can also grant access to other users via the users security settings