If a patient has previously signed in to the Portal and their contact details have not changed. The patient will only need to supply their mobile number or email address, enter the passcode sent to their mobile (as part of the two-factor authentication process) and then enter their password.
📝 Please note: Two-factor authentication texts sent to patients may incur a charge for your practice.
If you would like to see this in action, below is a video of the patient login process.
If the mobile or email address entered is found on multiple patient records, the patient will be asked a few other questions to make sure we find the right patient account of who is trying to login to the Portal. These questions are:
Patient First Name
Patient Surname
Patient Date of Birth