How do patient log into the Portal once they have an account?
If a patient has previously signed into Portal and their contact details have not changed, they will need to supply their mobile number or email address, enter the passcode sent to their mobile (as part of the two-factor authentication process) and then enter their password.
Portal requires a valid mobile number to verify when a patient is logging in. This adds an extra level of security for patient data. It is not possible to use a landline instead.
📝 Please note: Two-factor authentication texts sent to patients may incur a charge for your practice.
If you would like to see this in action, below is a video of the patient login process.
If the mobile number or email address entered is found on multiple patient records, the patient will be asked a few other questions to make sure we find the right patient account and ensure private personal information about a different patient isn't shared accidentally.
Patients should ensure their contact details are unique to their record. If duplicates are found, contacting the practice to rectify the issue is recommended.
💡 Top tip: What if a patient isn't able to proceed with logging in because they entered their details incorrectly, or used the wrong link? If a patient is having any issues logging, generate a new link for them and ask them to try again with the new one. If the problem persists, please get in touch with support.