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How to track all bad debtors

๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿ‡ฎ๐Ÿ‡ช AU, UK, CA, ROI only - How to use the Patients Report to track all bad debtors

Amber Morris avatar
Written by Amber Morris
Updated this week

Keeping on top of your finances is important to your practice and keeping up with your credit control is one of the ways to do this.

Identify those patients who are bad debtors using the Patients report, then contact them to chase their overdue payments.

Dentally 'Patients' report icon

Bad debtors

If you have already marked patients as bad debtors, use the Patients Report to filter

  • is active to Yes

  • Bad Debtor is set to Is true

'Bad debtor' segment in the 'Patients' report
  • Save the segment as Bad Debtors

Send messages to all bad debtors

To send lots of messages all at once you need to use the bulk messaging system in Dentally.

Follow the instructions here to contact all your bad debtors from the Patients Report screen.

Keep Bad debtors list updated

When you open the Patients Report, select the segment from the list at the top of the screen. The criteria haven't changed, and the data within the Patients Report will reflect the most up to date information from your Practice.

'Custom Reports' dropdown selection in the 'Patients' report

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