🚨 Important - This feature is currently:
In Closed Beta in the UK.
In Early Access in Australia, New Zealand and Canada.
If you notice a clinical AI note that appears to be stuck in a 'Pending' status, don’t worry - your transcription hasn’t been lost.
You can use the 'Retry' feature that lets you regenerate the note again directly from your previously entered transcription without losing your original data.
How to 'Retry' a 'Pending' AI note
Open the 'History' tab in your clinical notes sidebar.
Find the note with the 'Pending' status.
Select the three-dot menu next to the note.
Choose 'Retry'.
📝 Please Note - The 'Retry' button may take a minute or two to appear after the initial note generation. Once you select 'Retry', the system will reprocess the transcription and generate your note as intended.