Find out about the latest features and improvements we’ve brought to Dentally this month - use the buttons below or scroll to browse the whole Changelog! 🌟

You can now filter the Dentally Vision audit trail by user and by action. This helps save time when searching for an action taken by a particular user for that patient.

The 'Action' column has also been updated to include more easily readable language, to ensure that the reader can understand the action that was taken by the user.

🐛 Bug fix: The 'Provider' filter in the 'Radiograph Audit' report is now hidden when using the 'All' location filter, as it is not applicable. We have also updated the report so that the 'Provider' filter always returns the correct, filtered results when used in multi-site practices.

Users in Australia, the UK and Ireland can now use the new account screen, which allows you to:

Users in all regions can now take deposits which will be displayed in the 'Account' tab (as long as you have enabled the new account screen), where they can be allocated when needed. There are several ways deposits can be taken:

These new accounting features will save you time, improve patient retention and reduce the chance of errors.

You can now access the 'Recall Effectiveness' report from the 'Reports' page in Dentally! This handy dashboard helps you track how well you are converting recalls into pre-bookings, bookings and completed appointments.

You can understand your performance across dental, hygiene and combined recalls, spot trends and areas for improvement, and easily identify actions to take. The report is customisable so you can identify your goals and track them at a glance. Find out more about the report here 👉

You can now search for any user or practitioner when managing them from 'Settings' > 'Users'. This will save time if you have a large number of users - you can now find them quickly when making changes.

We have added two new filters to the 'Recalls' report:

Doctors' addresses can now only be edited in the settings - it is no longer possible to edit them from within the patient details. This will help to avoid users accidentally editing the doctors' address details while in an individual patient's record, without realising it would change them universally, which could have safety implications.

Now when you add a doctor in a patient’s details screen, you can look up the doctor's contact details, but they cannot be edited from here - they must be edited in your contact settings.

We’ve made small adjustments to the font and spacing of tooth notation to make the numbers easier to read when viewing mixed dentition.

Treatment plan tabs now adjust based on your screen size, so long plan names won’t get hidden behind other clinical tabs like 'Images' or 'BPE'.

🐛 Bug fix: Resolved an issue where the clinical history sidebar would sometimes get stuck with a loading spinner.

Clinicians no longer have to remember to manually remove the exemption if they do other treatments on patients with 'Exam only' exemptions. The exemption will automatically be removed as soon as a non-exam code is charted, and returned if those extra items are removed. This saves you countless hours and money lost chasing for patient payments if they leave without realising they aren't exempt.

🐛 Bug fix: We have fixed an issue in Ireland where a loading icon displayed for longer than needed in the clinical history sidebar.

On 21st July 2025, Dentally AU users will move to a new infrastructure, enabling the same reliable, secure platform with faster speeds and increased security features. From this date, you'll need to access Dentally via app.apac.dentally.co. To ensure a smooth transition, please complete these steps before 21st July 2025 👉

These updates make it easier for you to understand plan usage and clean up duplicates where needed.

Previously, if a claim couldn’t be resubmitted, the 'Resubmit claim' button would not display - we've updated this to ensure it is always visible. If resubmission isn’t allowed, the button is greyed out, with a tooltip explaining why and what you can do to resolve it. This change improves transparency and gives you clear guidance on actions needed.

We’ve made it easier to manage insurance plans by adding filters for insurance carrier and plan status, helping you to quickly find and organise the plans you need.

You can now choose whether to mark a manual claim as manually submitted or record an insurance payment straight away. This update supports different workflows and gives you more control over how you manage and clear manual claims in the claims management tool.

Checkboxes for claims that aren't eligible for payment are now visibly disabled during reconciliation, reducing confusion, preventing invalid actions, and allowing you to focus only on claims that can be processed.

When creating or editing an insurance plan, you will now see a tooltip beside the 'Track' column in the 'Coverage limits and frequencies' section of the insurance plan settings. This indicates that you can click the star ⭐️ icon next to a treatment frequency limitation to track it at the patient policy level.

🐛 Bug fix: Secondary insurance now shows 'Submit manually' when the COB isn’t supported by the carrier. Previously, some claims were incorrectly showing as 'Unknown' when the COB wasn’t supported. These now show correctly, so you know exactly what to do.