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What to do if EXAMINE Pro is slow to load

๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ฎ๐Ÿ‡ช AU/UK/ROI only - Troubleshooting if EXAMINE Pro is loading slowly.

Hebe Neate-Clegg avatar
Written by Hebe Neate-Clegg
Updated this week

What can I do if EXAMINE Pro is loading slowly?

If EXAMINE Pro is loading slowly, check the following:

  • Navigate to 'Options' โ†’ 'X-Ray Acquisition'. Take note of the module with a tick next to it and then select โ€˜Setupโ€™.

  • Select โ€˜Modules', and click โ€˜Disable all X-Ray modulesโ€™. This will make all of the modules turn red.

  • Find the module that had a tick next to it, and click on the button under โ€˜Loadโ€™. This will re-activate that module only.

  • Click โ€˜Save Changesโ€™ and select 'Misc setting' and then 'Maintenance'. In the CPU section, make sure there is NOT a tick in Force Single CPU. Click 'Save Changes' and 'Exit'.

  • EXAMINE Pro will now relaunch.

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