How do I install the EXAMINE Pro dongle?
The EXAMINE Pro dongle is a physical license key that allows the software to run correctly. If the dongle is not detected, EXAMINE Pro will launch in demo mode with limited functionality.
🚨 Important: The dongle must be plugged into the computer that will act as the EXAMINE Pro server for your practice. All other computers will connect to this machine for license validation.
Plug the EXAMINE Pro dongle into the EXpro server computer - this should appear in 'Device Manager' under the name 'Sentinel HL'.
Download and run the Sentinel Protection Installer on your EXpro server machine.
Right-click the installer and select 'Run as Administrator'.
Follow the installer prompts to Install.
If prompted by Windows Firewall, select 'Yes' to allow access.
Once installation is complete, click 'Finish'.
💡 Top tip: You can confirm successful driver installation by checking for SafeNet USB SuperPro/UltraPro in your device's Device Manager.
Can I install the EXAMINE Pro dongle on a new server machine?
If you’re installing the dongle on a new server machine, in addition to the steps to install the dongle, you should check that:
The dongle is installed on the new designated server PC.
All other computers can open EXAMINE Pro correctly.
How can I troubleshoot EXAMINE Pro?
If a computer launches EXAMINE Pro in demo mode, follow these steps:
On the affected PC, navigate to:
C:\Program Files (x86)\SOE\ExPro\Settings\Open the files 'ilcore' and 'iluser' using Notepad, (right click and choose 'open with' if needed)
Use CTRL+F to search for
NetkeyServerName=Ensure there is nothing written after the = sign in those documents.
Save and close the files and relaunch EXAMINE Pro.
If the issue persists, first confirm the server PC is powered on with the dongle connected and drivers installed before reaching out to the Dentally Support team via Support Chat.