Why you’re receiving an unusual login email
As part of our enhanced security process, Dentally detects and flags potentially risky login attempts to protect your account. If we notice suspicious activity, you will receive an email which will look like the following:
What triggers an unusual login alert email
Unrecognised Activity
Logging in from a new device, browser, or location.
Inactive Account
You haven’t logged in for a while.
Unauthorised Access
Someone else may have your login credentials.
What to do after receiving an unusual login email
Confirm the Login
If this was you then you can click the button/link provided in the email to confirm it was an authorised login attempt.
Secure Your Account
If the login wasn’t you, your password may be compromised. Reset it immediately using the reset password option on the Dentally log in page or reach out to our support team, the number will vary for each region, see website for more details.
Enhance your account security
We highly recommend enabling two-factor authentication. This adds an extra layer of protection and ensures your data remains safe, even if your password is compromised.
Need more help?
If you have any questions or need assistance, our Support Team is available via support chat in Dentally.