How to tell if my MPC data is out of date?
Within the 'Practice Selection' area of each dashboard and report, the date when MPC was last updated from Dentally is shown. This 'Last Update' date will be presented in Green, Amber or Red.
If the ‘Last Update’ date is showing in Amber or Red with an error message this means you data is likely either currently updating or out of date.
📝Please note: MPC only updates at the end of each day, this means the reporting data will always be a day behind compared to Dentally.
My data is out of date, what do I do?
If your 'Last Update' date is showing in Red, this means your MPC data is not up to date and therefore you are not reporting on your most accurate data.
When this happens you should get in touch with Ellie Bot and the support team as soon as possible via support chat in Dentally. On the rare occasion where we cannot fix the error we will escalate your support request to MPC for you.
What are the different data statuses in MPC
The ‘Last Update’ date will always display in one of the following colours with a potentially warning message:
Green: MPC has the latest data from Dentally as of last night. No action is required.
Amber – In Progress: MPC is currently transferring or processing the data collected from Dentally.
Red – Data Transfer Did Not Start or Data Not Received: MPC has not received the data and the data is now out of date.
Red – Update Issue: MPC has an update issue and the data is now out of date.
Why is my data out of date?
MPC updates every night, collecting the latest changes made in Dentally over the previous 24 hours.
Issues such as PC updates, Internet connectivity issues or even MPC server updates can cause issues with your data being kept up to date.
If you have an Amber warning...
We recommend waiting until after 10am and trying again. If the issues persists please get in touch with Ellie Bot and our team via support chat in Dentally so we can assist.
If you have a Red warning...
We recommend getting in touch with Ellie Bot and our team via support chat in Dentally as soon as possible so we can assist.