🚨 Important - The current outbound calling system in Dentally will be discontinued on June 1st 2025.
This feature was originally introduced in 2020 as a non-billed experimental tool to support practices during the pandemic. As Dentally continues to evolve, we’re focusing on building more powerful, integrated ways to help you connect with patients.
We’re actively working with innovative partners to explore new communication tools — and we’d love your input. If outbound calling is a key part of your workflow, you can register now to join our beta group for future solutions.
This outbound calling service is only available in the UK! And as it is an outbound call feature only it only allows you to call from Dentally. It does not support incoming calls from patients.
This service is currently free of charge up to 500 minutes, any minute over that occurs a 9p fee. Please note the feature will need to be enabled by a member of the support team.
How to make a call from Dentally
When enabled you will see a 'Call' button at the top of the patients record.
Click on the 'Call' button.
Select the phone number you wish to dial from the list of available numbers. This pulls through all the numbers in the patients record.
Click on 'Call from Browser' to begin the call.
As the phone is ringing, a new dialog box appears in the bottom left of the screen. It allows you to type details of the call, mute your microphone, open the keypad and end the call once finished.
To end the call, you can use the 'Hang up' button, or end the call from your phone as usual.
The dialogue box will remain open and on-screen after the call is over so that you can continue to write up your notes.
Simply click on 'Save' when you are ready to save the notes and close the dialogue box as needed. These will save to the patient's correspondence page.
📝 Please Note - If the patient does not answer a call and you simply click cancel and save no notes, a record of the call will still show in the correspondence tab.
Once notes have been saved, they will show as in the above image. From here you can wither open and view your notes, or edit these via the 'Edit' button.
To register a new number to call from
Using this service, the patient will receive a call from the Dentally SMS number. You can alter this, if you wish.
You only need to do this once per phone number.
From the Call dialog box select the number you wish to make a call from. (If you have no option, the call will be made from the Dentally SMS number.)
Click on the Add new phone number button
Please Note that this number MUST be registered in the same country as the practice.
Enter the phone number you wish to make the calls FROM.
Please note that you cannot hide caller ID so the number will be visible to your patients.
Select whether you wish this number to be available to all members of your team, or just to you.
Dentally generates a security code.
You will receive a phone call from Point Reyes, CA, asking you to enter this security code when requested into the phone you wish to make the calls from.
Enter the code
The message will tell you that it has been entered correctly.
A message box now shows on your computer screen telling you that the number has been successfully validated.
You may now use this phone number to make calls from Dentally.
Click on Call from Browser and select the number you wish to make a call from. Your newly validated number will now be one of your options.
To use the the number, remember the Phone Number to Call is the patient's number. Caller ID is the number you wish to the patient to see when you make the call.
If you enter the validation code incorrectly, or do not pick up the code, you have to start the process from the beginning.
Advice on sound quality:
Please ensure that your computer has access to a working microphone.
We strongly advise using a headset while using a PC to place phone calls.
If you use a built in microphone while making calls, remember that this will naturally pick up background noise and will not be as clear as when using a close range microphone.
We recommend placing a test phone call to check your sound quality before calling patients.