First, navigate to C:\ProgramData\Duerr\images on your computer (search including hidden folders).

Import the missing png image file from that location. All images are duplicated into this folder when taken. You can usually find what you need in here going back years.

In EXAMINE Pro, click on the 'Acquire' icon.

When the pop-up states 'Device ready', click the cog ⚙️ icon.

Click on the image recovery folder.

Select the images you want to recover in the image recovery pop-up window.

The image will then appear in the pop-up. Click the 'Transfer images' dropdown in the top left corner.

Check that the name matches the patient, and that the date matches the time the x-rays were taken.

Highlight the required images, then click the 'Transfer images' button in the bottom right corner.

Close the original VistaEasy pop-up.

The images will now pull into EXAMINE Pro, and you can continue to save as normal.