If an image doesn’t appear in Dentally Vision after scanning with your Duerr VistaScan, it may still be recoverable using the steps below.
Step 1 – Start a new acquisition in Dentally Vision
In Dentally, select the patient and start a new image acquisition using the normal process.
Choose the appropriate image type (e.g., 2BW, PA, OPG).
📝 Please Note - This step is important! Make sure you've selected the correct procedure in Dentally Vision. For example, if you're recovering two bitewings, select the 2BW option before proceeding.
Proceed through the workflow until the Dentally Vision image acquisition screen is ready to acquire an image.
Step 2 – Recover images
Click on the Trouble-shooting cog ⚙️ once the VistaEasy pop-up states ‘Device ready’.
Then click on the 'Image Recovery' folder icon under 'Trouble-shooting'.
Select the images which require recovering in the image recovery pop up window, and select 'Transfer Images'.
The images will then populate in a new pop-up, where you need to press the 'Image transfer' button in the top left corner of this window.
Click 'Close' on the original VistaEasy pop up.
The images will now pull into Dentally Vision and you can continue to save, edit and analyse your images as needed.
💡 Top Tip - If needed, advanced users can manually access the folder where Duerr VistaScan stores scanned images: C:\ProgramData\Duerr\images\
This can be helpful if VistaEasy isn’t launching or if the image isn’t immediately visible using the above process.