If EXAMINE Pro opens in demo mode, image access will be restricted and key functionality will be unavailable.
Demo mode usually occurs when the computer cannot detect the EXAMINE Pro dongle connected to the designated server machine.
How to resolve demo mode
Follow these steps in order — many issues can be fixed by resolving the first few steps:
1. Check the dongle connection
Ensure the dongle is plugged into the server PC, or a computer that is always powered on.
Open 'Device Manager', go to 'Universal Serial Bus Controllers', and check for 'SafeNet/Ultra USB'.
2. Restart sentinel services
Open 'Services' (search for services.msc from the Start menu).
Find and restart the following services:
Sentinel Keys Server
Sentinel Protection Server
Sentinel Security Runtime
You can restart the service by right clicking and choosing 'Restart'.
3. Restart network location awareness
Occasionally, unexpected reboots or network issues can prevent dongle communication.
In 'Services', locate 'Network Location Awareness'.
Right-click and select 'Stop', then right-click again and select 'Start'.
4. Check dongle light
If the dongle is not showing a green light, it may need to be moved to another workstation. Please get in touch with the Dentally support team before relocating the dongle, as additional steps may be required.
Still need help?
If the issue continues to reoccur, check the following system-level settings:
In 'Device Manager', go to your 'Network Adapter' > 'Power Management' tab.
Uncheck: "Allow the computer to turn off this device to save power"
Ensure the latest Sentinel drivers are installed.
Confirm the following firewall ports are open on both server and workstations:
UDP/TCP: 6001, 2050, 2051
Verify no antivirus or firewall is blocking the dongle software. The following programs must be allowed:
sntlsrtsrvr.exespnsrvnt.exesntlkeyssrvr.exe
These are typically located in:
C:\Program Files (x86)\Common Files\SafeNet Sentinel\...Restart the computer where the dongle is connected after completing these checks.
If you are unsure on how to check the above or you have done so and EXAMINE Pro still launches in demo mode, get in touch with the Dentally support for further troubleshooting.