Continuation Claims 🏴
A continuation case occurs when a course of treatment begins under one list number and is completed under another list number within the same practice location.
💡 Top Tip - For full details on dealing with NHS continuation cases in Scotland, please refer to the to the NHS Guidance here.
Submitting the Initial Continuation Claim
Dentist 1 (Practice A)
Set the original practitioner:
Go to the patient's details and ensure the original practitioner is assigned.
Submit the claim:
Navigate to the patients 'Chart' screen and open the course of treatment
Click on 'Submit Claim' in Dentally.
Set 'Continuation' to YES.
Set 'Continuation Part Number' to 1.
Input the following:
List Number for Part 1: The original practitioner's list number.
PIN: The original practitioner's PIN.
Submitting the Follow-up Continuation Claim
Dentist 2 (Practice A - same practice location)
🚨 Important - You must wait at least 24 hours, one full day, before submitting Part 2 to avoid claim rejection.
Retrieve the Continuation Claim Number:
Go to the NHS Tab and locate the first claim under the NHS tab for the patient.
Copy the claim number under the 'NHS ID' column.
Submit the claim:
Navigate to the patients 'Chart' screen and open the course of treatment
Click on 'Submit Claim' in Dentally.
Set 'Continuation' to YES.
Input the following:
Continuation Part Number: Set to 2.
Add List Number for Part 1: The original practitioner's list number.
Original Claim Submission Count: Find it under Retries in the first claim’s details.
Performer Details: Enter the new practitioner’s details (list number and PIN).
Verify the dates: Ensure the start date for Part 2 matches the start date for Part 1
Prior approval:
If prior approval has already been granted, include the prior approval date and reference number.
Important Reminders
Always use the same date of acceptance across all claims to reflect a single course of treatment.
Submit parts in the correct sequence and allow sufficient time (minimum one day) between submissions to prevent rejections.
For further guidance, visit the NHS Guidance webpage.
For additional support, consult NHS Practitioner Services or your local NHS Board.